Website Conversion Playbook
A B2B website has one job: turn strangers into conversations. Not impress your competitors. Not win design awards. Convert visitors into qualified leads.
After building 150+ B2B websites, here are the patterns that consistently move conversion rates from 1-2% to 4-8%.
The Homepage Framework
Your homepage has 8 seconds. Use them: (1) Hero headline — what you do and who it's for, in the language your buyer uses, (2) Subhead — the specific outcome you deliver, with a number if possible, (3) Primary CTA — 'Book a call' or 'Get started', never 'Learn more', (4) Social proof bar — logos, a stat, or a testimonial, (5) The problem section — articulate their pain better than they can, (6) Your solution — what you do, mapped to their problem, (7) Proof — case studies, results, testimonials, (8) Final CTA — same as the hero but with more context around it.
Service Pages That Sell
Every service page needs: a clear headline (not your internal name for the service), the problem it solves (in the buyer's words), how it works (3-4 steps max), proof it works (specific results), pricing context (even if it's 'starting from'), and a CTA that matches the commitment level.
CTA Rules
One primary CTA per page. Maximum two CTAs visible at any time. The primary CTA should appear above the fold, after social proof, and at the bottom. 'Book a call' outperforms 'Contact us' by 30%+ in every test we've run. Button colour should contrast with the background — don't make it subtle.
Forms
Reduce fields to the minimum. Name, email, and one qualifying question. Every additional field reduces submissions by 10-15%. Put the form on the page, not behind a link. Multi-step forms outperform single-page forms by 20-40%.
Speed
Every second of load time costs you 7% of conversions. Target under 2.5 seconds on mobile. Compress images. Defer JavaScript. Use a CDN. This isn't optional — it's the foundation everything else sits on.